We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@algaeaurafarms.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@algaeaurafarms.com

 

Return & Refund Policy

Effective Date: [06/01/26]
[Algae Aura Farms/ Farad Tech LLC] ("we," "us," "our")

We stand behind the quality of our skincare products. If you're not satisfied, we offer a 30-Day Money Back Guarantee subject to the terms below.

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Return & Refund Policy

Effective Date: [confirm date — see note] Algae Aura Farms / Farad Tech LLC ("we," "us," "our")

We stand behind the quality of our skincare products. If you're not satisfied, we offer a 30-Day Money-Back Guarantee, subject to the terms below.

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1. 30-Day Money-Back Guarantee

We offer a full refund of the product purchase price if you request a return within 30 days of your delivery date (as confirmed by carrier tracking) and meet the requirements in Section 2. Because skincare is meant to be tried, you may return a product even if it has been opened and used.

2. Eligibility Requirements

To qualify for a refund, all of the following must be true:

• Time window: Your return request is submitted within 30 calendar days of the delivery date.
• Photo of product: You include a clear, well-lit photo of the product in its current condition.
• Return shipping: You cover the cost of return shipping (see Section 4).
• Proof of purchase: You provide a valid order number and proof of purchase.
• Original purchaser: Refunds are available only to the original purchaser. Products bought from third-party retailers, resellers, or unauthorized sources are not eligible.

3. How to Request a Refund

Email support@algaeaurafarms.com within 30 days of delivery with the subject line "Refund Request – [Order #]." Include:

• Your order number
• The reason for your return
• A clear photo of the product in its current condition

We'll review your request within 3–5 business days and send return instructions if approved.

4. Return Shipping

• Return shipping costs are the responsibility of the customer.
• We recommend a trackable shipping service and shipping insurance; we are not responsible for items lost or damaged in return transit.
• Original shipping charges paid at the time of purchase are non-refundable.

5. Refund Processing

Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days of inspection. It may take additional time for your bank or card issuer to post the refund.

If a return arrives outside the 30-day window or shows signs of tampering or contamination, we may deny the refund and either return the product to you at your expense or dispose of it if you do not respond within 14 days.

6. Non-Returnable Items

• Items marked "Final Sale," "Clearance," or "Non-Returnable" at the time of purchase
• Gift cards
• Free promotional items, samples, or bundle items (unless the entire bundle is returned)
• Products purchased outside of [your website URL]
• Subscription orders beyond the first shipment (see Section 9)

7. Damaged or Defective Products

If your product arrives damaged or defective, we'll send a free replacement.

Reporting: Report damage within 7 calendar days of delivery. Email support@algaeaurafarms.com with the subject line "Damaged Shipment – [Order #]" and include your order number, clear photos of the damaged product, a photo of the outer shipping packaging, and a brief description of the damage.

Replacement: Once verified, we ship a free replacement of the same item to your original shipping address at no cost. You don't need to return the damaged product unless we request it (we'll provide a prepaid label). Limited to one replacement per order line item.

We may request the damaged product be returned, or deny a claim, where photographic evidence is incomplete or where damage appears to have occurred after delivery.

Lost packages: If tracking shows no movement for 10+ business days, contact us and we'll investigate with the carrier. If the package is confirmed lost, we ship a replacement at no charge. Packages marked "Delivered" but not received are handled case-by-case and may require a signed affidavit of non-receipt; we are not liable for theft after carrier-confirmed delivery.

8. Exchanges

The fastest way to get what you want is to request a return for the item you have and, once the return is accepted, place a separate order for the new item.

9. Allergic Reactions & Skin Sensitivity

Skincare can affect people differently. We recommend a patch test before full use. If you experience an adverse reaction, discontinue use immediately and consult a healthcare professional. You may submit a refund request under Section 2 within 30 days of delivery; please include a photo of the reaction and a brief description. We do not provide medical advice, and our products are not intended to diagnose, treat, cure, or prevent any condition.

10. Subscription Orders

For recurring subscription orders, the 30-Day Money-Back Guarantee applies only to the first shipment. Subsequent shipments are non-refundable but may be canceled at any time before the next billing date through your account or by contacting us.

11. Chargebacks

Please contact us before initiating a chargeback with your bank or card company so we can resolve the issue directly. Unjustified chargebacks (e.g., for products delivered as described where no refund request was first made through our process) may be disputed with documentation including delivery confirmation, communication records, and product photos.

12. European Union — 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, in addition to the rights above. You'll need the receipt or proof of purchase.

13. Policy Changes

We reserve the right to modify this policy at any time. Changes apply to orders placed after the effective date of the revised policy.

14. Contact

For all return, refund, and damage inquiries: Email: support@algaeaurafarms.com Response time: Within 3–5 business days